Amazon walk-in for Customer Service Associates

Amazon walk-in for Customer Service Associates

Company :

Amazon

Website :

www.amazon.com

Job Role :

Customer Service Associates

Eligibility :

Any Graduate

Experience :

0 - 5 Years

Salary :

Rs: 2,00,000 - 3,00,000 P.A.

Job Location :

Noida

Walk-In Date :

15 Apr - 17 May 2019

Walk-In Time :

11:00 AM - 06:00 PM

Company Profile:
Amazon is Earth’s most customer-centric company, where customers 

can find and discover anything they might want to buy online, and 

endeavors to offer its customers the lowest possible prices,” Amazon.com 

and other sellers offer millions of unique new, refurbished, and used items 

in categories such as books; movies; music & games; digital downloads; 

electronics & computers; home & garden; toys; kids & baby; grocery; 

apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & 

industrial.

Job Description:
An Amazon Customer Service Associate is a critical part of our 

mission to deliver timely, accurate and professional customer service to 

all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who 

will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat 

and phone and utilize a variety of software tools to navigate customer 

accounts, research and review policies and communicate effective 

solutions in a fun and fast-paced environment.

Desired Skills:
Action oriented, self-disciplined and organized.
Effective time management skills and ability to prioritize work time to

 ensure productivity and department standards.
Ability to communicate clearly with both internal and external customers.
Good comprehension skills - ability to clearly understand and address 

customer issues appropriately.
Good composition skills - ability to compose grammatically correct, concise, 

and accurate written responses.
Ability to use a desktop/Laptop computer system, Familiarity with 

Windows 7, Microsoft Outlook, and Internet Explorer.
Good typing skills.

Customer Focus:
Excellent customer service skills, including maintaining focus on 

the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, 

escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, 

holidays and events.
Ability to work overtime as required by business - as much as 60 hours a 

week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:
Effective problem solving skills including decision making, time 

management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various 

departments to meet business need.
Ability to maintain composure in highly escalated situations.

Preferred Criteria:
The ideal candidates will be comfortable in a fast-paced, multi-tasked, 

high-energy environment.
They will be creative and analytical problem solvers with a passion for 

excellent customer service.

Venue Details:
Amazon Development Centre Pvt. Ltd.,
B-2/62, Tower #3, 5th Floor, Block B,
Industrial Area, Sector 62, Noida - 201309.

Contact Details:
Abhay Saxena
7011328383