- Primary Location: India,Maharashtra,Pune
- Education: Bachelor's Degree
- Job Function: Operations
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: No
Description
Core Responsibilities:
- Process customer instructions
- Meet required productivity and error-free processing
- Assist with the production of department MIS and reporting
Day-to-Day Responsibilities:
- Receive and process customer requests/instructions through various channels ensuring proper due diligence
- Accurately resolve investigation cases within designated timeframes and initiate oral or written communication (letters), if required
- Follow through tasks and take ownership to ensure they are completed to the required standards
- Review reports to ensure proper audit on documentation, perform control checks on document/instruction
- Adhere to policies, standard framework decided stated by the company to meet client need
- Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate
Key Deliverables:
- Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
- Timely and accurate processing and customer resolution
- Timely escalation on incomplete/delayed processing
Qualifications
- Education: Bachelor in commerce /MBA
Experience:
- Graduate with 0-3 years experience in banking operations
- Exposure to Funds Transfer/Loans/Investment Operations would be preferred
- Exposure to AML and KYC documentation would be an added advantage
Skills:
- Flexible to work in any shift
- Require excellent written and spoken English skills
- Proficiency in typing
- Candidate should have competency in Office tools
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