Replicon walk-in for Associate/Senior Associate

Replicon walk-in for Associate/Senior Associate

Company :

Replicon

Website :

www.replicon.com

Job Role :

Associate/Senior Associate

Eligibility :

Any Graduate

Experience :

1 - 5 Years

Job Location :

Bangalore

Walk-In Date :

06 Apr - 12 Apr 2019

Walk-In Time :

09:00 AM Onwards

Company Profile:
Founded in 1996, Replicon, Inc. is the global leader in timesheet 

and expense management software. Replicon is the only company 

in the industry that provides a complete solution for all the time tracking 

needs of a corporation. Replicon has enabled over 1.5 million users in 70 

countries to track time and expenses to manage projects, bill clients, and 

automate time & attendance policies within one end-to-end solution.

Job Description:
The Product Support Associate will be part of the Customer Support 

and Services team which uses, top-of-the-line CRM tools like Sales force 

and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing.
The application support specialist in Replicon is not only a Support professional, but 

also a researcher, a tester and a consultant to both customers and product management.
In this role you will be working with customers from all over the world including 

countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, 

escalating critical issues to Tier 2 team, reaching solutions that are mutually 

beneficial to customers and Replicon.

Job Responsibilities:
Provide pleasant and professional customer service and technical support 

to current and potential customers of Replicons product suite and related 

environment via telephone, FTP, remote dial-up connections and email.
Applying technology in multiple ways to configure the product and helping the 

customer implement Replicons products.
Solid understanding of products limits and suggesting ways of improving the product.

Qualifications:
At least 6 months to 4 years of experience in software application support and/or 

infrastructure support.
Should have good knowledge in Trouble shooting preferably IT application support.
Excellent written and oral communication skills.
Demonstrated superior customer service skills.
Ability to adapt to new technology and work on the same.
Open to work in a 24/7 support environment.

Venue Details:
Replicon Software Mantri Commercio - Tower B,
5th Floor, Marathahalli Outer Ring Road,
Devarabisanahalli, Bellandur Post,
Bangalore - 560103, Landmark : Sakra World Hospital.

Contact Details:
Jisa Oommen
91-80-67154444