Roles:
- Ability to build and maintain efficient working relationships in a team based environment.
- Active Directory management for user administration, security/group policies and file management.
- Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
Technical Competency:
- Core Technologies:
- Windows Operating System Remote Computing SCCM, MBAM & Mc Afee products.
- Direct Access & SSL Technologies.
- Current EDPM Technologies.
- Office 365 & Multi factor authentication Mc Afee DLP & Mc Afee security systems.
- Design tools (Auto CAD, Bentley & other Technologies)
- Desirable: ITIL v3 Foundation
- Experience of working within a multi-cultural environment.
- Experience of working in a fast moving and changing large enterprise IT environment.
- System Administrator Certification is considered as an asset (MCSA or MCP).
- Knowledge and experience of engineering design and software.
- Proficiency in using knowledge databases and the ability to provide technical resolution.
- Basic knowledge and understanding of networking protocols and infrastructure.
- Working knowledge and understanding of Microsoft operating systems.
Competencies specific for this role:
- Time management experience to manage varied workload.
- Ability to work unsupervised and as part of a team.
- Exceptional documentation skills & Customer listening skills.
- Ability to translate technical aspects to non-technical people.
- Excellent interpersonal, communication and collaboration skills.
- Behavioural competency: Customer Focused, Communicate & Collaborate, Problem Solving & Decision Making, Solution Oriented.
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